Boosts
- Full refund if you ask before your boosted launch goes live.
- Full refund if we reject or remove your launch for a reason that isn't a breach of our terms.
- Once a boosted launch has gone live, the service has been delivered and it can't be refunded. A Boost doesn't guarantee votes, rank or traffic, so results alone aren't a reason for a refund.
Sponsor spots
- Full refund if you cancel at least 48 hours before your booked week starts (Monday 00:00 UTC).
- Full refund if we reject your sponsor content before it goes live.
- If the site has a major outage during your week, we will offer a free make-up week or a partial refund for the time lost.
- No refunds once the week has started, apart from the outage case above.
Not refundable
Purchases for launches or sponsor content removed because they broke our Terms of Service, for example vote manipulation, spam or prohibited content.
How to ask
Email hello@productsboost.com from the address on your account with your order reference (from your Creem receipt) and the reason. We reply within 3 business days. Approved refunds go back to the original payment method through Creem, our merchant of record, and usually arrive within 5–10 business days depending on your bank.
This policy doesn't limit any rights you have under consumer law where you live. If you are in the EU or UK, you agree that a Boost or sponsor spot starts when it goes live, and that your 14-day withdrawal right ends once the service is fully delivered.